From time to time, customers may experience financial hardships. These hardships can put customers in a tough situation where they have to choose between paying their energy bills and feeding their families. AEP has several initiatives and resources that help customers manage their electricity bills and reduce their energy consumption, including energy efficiency programs, rebates and incentives, monthly payment plans and energy assistance grants and programs.
Through government-sponsored energy assistance programs, we provided approximately $65.3 million in federal and private energy assistance in 2016. In addition, there were more than 17,000 pledges totaling $3.5 million in energy assistance from our self-serve agency websites.
In 2017, AEP signed a petition in support of continued funding for the Low Income Home Energy Assistance Program, otherwise known as LIHEAP. This is an important program for many of our customers and one that we fully support.
The LIHEAP program helps low-income families pay their heating and electric bills, as well as receive weatherization and energy-related minor home repairs, through cash grants that are paid directly to the utility company. In 2016, the program served more than 6 million households with home heating and cooling assistance, weatherization and/or energy-related low-cost home repairs or replacements. AEP’s support for LIHEAP reaffirms our commitment to our customers and communities in which we serve - offering assistance during a time when they need it most.
AEP provides several options to help qualifying low-income customers reduce costs while keeping their homes comfortable and safe. Learn more about some of the many energy assistance programs offered across AEP’s service territory: